Infrastructure Outsourcing

Leveraging our experience and best practices, we tailor our offerings to suit the needs of our clients.
Keep the focus on your business strategy and count on INet as a partner for IT infrastructure services. INet’s Infrastructure Outsourcing services are based on ITIL best practices. We deliver complete solutions in service desk management, desktop services, network management and more.
Our IT Infrastructure Outsourcing services are divided into the following categories:

IT Service Desk Support

The service desk is the heart of effective IT service management and a key pillar of INet’s business. We deliver high-quality service desk support around the clock. At the forefront of innovation, our multilingual approach means that the workforce is supported in the right language, from the right location, at the right time with the right tools and technology.
Our team understands that every minute of downtime impacts the business productivity. Each step in our service desk process is designed to address end-user issues quickly and to put steps in place to prevent incidents from occurring again. We follow ITIL best practices to help the customers move beyond reactive incident management into request, problem, configuration and change management processes that drive higher levels of IT service management performance while reducing costs.
INet delivers world-class IT support 24x7x365 by integrating people, processes and technology into a multilingual, scalable, agile, IT service desk support solution, based on ITIL best practices.

Desktop Management Services

Rely on INet’s seasoned professionals to manage the remote IT support needs. We’ll provide remote in-person remote service that users and systems sometimes require, with an eye on process improvement, proactive incident reduction, and increased remote resolution.

INet is the right choice for remote services:

• Remote IT support service for end users, desktop PC hardware, software, mobile devices, and networking assets
• Advanced troubleshooting and warranty support
• A focus on process improvement, problem avoidance, and increased remote resolution
INet delivers the results you need:
• Improve service response and resolution with ITIL-based processes and process improvement methodologies
• Remote support integrated with INet’s multilingual service desk for a seamless support experience
• Reduce costs

Advanced Tools

INet can deliver managed services using using the desktop management tools from LPI (Level Plaforms Inc.), and an industry-leading Integrated Business and IT Services Management (PSA) platform from Autotask, running in the cloud.

Advantages and Benefits

• Improve your service
• Significantly reduce costs
• Gain speed in problem resolutions
• Gain time to focus on your core business
• Get tools to support you
• Refine and maintain your knowledge base
• Utilize highly knowledgeable staff
• Keep pace with the fast evolving technologies

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